Oracle Recruitment 2024: Oracle Recruitment 2024 For Cloud Support Engineer Degree/ B.E/BTech candidates can apply. The detailed eligibility and application process are given below.
About Company:
Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Oracle Recruitment 2024 :
- Position: Customer Service
- Salary: Up To 45K Per Month*
- Degree: Any Graduate/ MBA
- Batch: 2022/2023/2024
- Experience:Freshers/ Experienced
- Location: Bangalore, Karnataka
Job Description:
- After joining the support team, you will answer phone and web-based consumer requests.
- Your primary duty is to provide level two help, attempting to resolve problems within predetermined parameters.
- To resolve issues, make use of online resources, product documentation, lab testing, and the Knowledge Base.
- Take part in quickly and effectively addressing client issues.
- Communicate with clients via digital and conventional channels.
- As part of your job, you must delve into technical details to diagnose and fix problems.
- Update documentation and share ideas to help improve product support.
- Strive to achieve or beyond predetermined targets for assistance.
- Work together with colleagues to seamlessly support clients.
- Be flexible and always discover new ways to be informed about products and support methods.
Responsibilities:
- A wide range of technical and non-technical customer issues, such as those involving product compatibility and configuration, licence reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability, will be guided and resolved in real time by you in this role.
- Respond to sent open service requests; apply repairs (such as creating SQL scripts and recording the case for escalation); assess hardware or software issues; and enter case notes in the tracking system. The nature of work is semi-routine.
- Assistance may be provided over the phone or via technological means (web, email, etc.). When necessary, the role may operate in a call centre. Additionally, you will introduce and educate new clients on Oracle as a whole as their point of contact.
- Additionally, you will be able to learn about certain product categories that fall within our main applications and/or technology.
Skills:
- Customer Support
- Excellent communication skills
- Problem Resolution
- Team Player
How to Apply for Oracle Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.