Genpact Recruitment 2024: Genpact Recruitment 2024 offers promising chances for Service Desk Associate. Candidates with degrees in any subject are eligible to apply. Discover full qualifying requirements and the application process mentioned below.
About Company:
Global professional services company Genpact specializes in providing services for business process management, technology, and digital transformation. Initially established in 1997 as a General Electric spin-off, Genpact has expanded to become a global enterprise with a prominent position in the outsourcing and consulting sectors. Serving customers in a variety of sectors, it provides a broad range of services, including supply chain management, customer support, finance and accounting, and analytics solutions. Genpact is renowned for its proficiency in using data analytics and technology to enhance operational effectiveness and propel commercial expansion for its customers.
Genpact Recruitment 2024 :
- Position: Service Desk Associate.
- Salary: Up To 35K Per Month*
- Degree: Bachelor’s Degree or Equivalent
- Batch: 2019/ 2020/ 2021/ 2022/2023/2024
- Experience:Freshers/ Experienced
- Location: Hyderabad, India
Roles and Responsibilities:
- 24/7 help with rotating shifts and one week off each week
- A strong focus on customer service
- Need to be able to support both voice and text calls.
- Proven ability to handle many jobs at once with little to no planning
- Proven ability to move quickly, take charge, and do an outstanding job during major or catastrophic events Understand the problem, look it up on the Knowledge Management Tool, and talk or write clearly.
- Write down and add new problems and answers to the Knowledge Management Repository
- Use of soft skills like listening, understanding, being polite, and so on.
- Use skilled methods to keep customers and make them happy.
- Offer good service and handle complaints quickly and properly
Minimum qualifications:
- Graduates with prior expertise in customer service (required).
- Excellent Hindi and English communication abilities.
- Capacity to provide excellent customer service and address client concerns Capacity to Promote More
- The ability to operate effectively on a computer for prolonged periods of time
- completing the daily, weekly, or monthly procedure CTQs
Preferred qualifications:
- Prior work experience in banking or financial industry Proficient in comprehending and analysing information
- Analytical abilities combined with a focus on the client
- outstanding ability to write in English and have a neutral English accent
- It should be possible for you to work a five-day, 24/7 flexible schedule (including weekend shifts).
- For Premium clients, round-the-clock inbound customer care support
How to Apply for Genpact Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.