Concentrix Recruitment 2024:Concentrix Recruitment 2024 offers promising chances for Associate Operation role . Candidates with degrees in any subject are eligible to apply. Discover full qualifying requirements and the application process mentioned below.
About Company:
In 2004, SYNNEX acquired BSA Sales and Concentrix in 2006 to diversify its business. The company aimed to provide the best business solutions and reimagine customer experience (CX) for the world’s best brands. Over the years, SYNNEX acquired other businesses and added more language capabilities and countries to strengthen its position as the leader in CX. The staff has taken significant strides to revolutionize CX, care for others, and uplift the industry. As a result, SYNNEX was spun off as a public company in 2020. The company has made significant waves in the market since its humble beginnings and is committed to continuing its mission to provide the best CX for the world’s best brands.
Concentrix Recruitment 2024:
- Position: Associate Operations
- Salary: 3.2LPA-5LPA
- Degree: Any Graduate
- Batch: 2021/ 2022/2023/2024
- Experience:Freshers/ Experienced
- Location: Bangalore, India
Job Description:
- Specializes in customer engagement and performance improvement.
- Partners with ambitious executives globally.
- Aims to future-proof businesses and stay competitive.
Role and Key Responsibilities:
- Account Leaders’ primary point of contact for escalated issues, including root cause analysis and improvement action plan evaluations.
- Provide KPI/SLA/SLO reporting and monitoring that is account-specific.
- Deliver/handle Account Information/Handle Updates.
- Account-specific Quality Performance: Attend client QA calibration meetings and keep an eye on the account quality goal and account-specific quality evaluations as appropriate.
- Point of contact for Account Leadership questions about the Help Desk.
- Collaborate with Account Leadership to find ways to enhance the Help Desk process and provide trend analysis as required (e.g., evaluation of the top ten calls, etc.).
- Account knowledge updates, case escalations, customer complaint reviews, account process reviews, etc. are examples of liaison for Level 2 Resolver Groups.
- Keep an eye on AHT and baseline volumes.
- Problem management unique to an account (e.g., monitoring of cases denied, cases not accepted by Level 2, monitoring of Sev 1 & 2 and root cause analysis)
- Customer concerns pertaining to individual accounts should be addressed and/or resolved (e.g., complaint procedure paperwork, complaint case tracking, etc.)
- Participate in and attend account-specific governance meetings; provide KPI, SLA, and SLO reports; present CSAT findings; and so on (e.g., monthly & quarterly governance, QPRs etc.)
- As required, provide after-hours, on-call account assistance.
- As required, do Level 1 agent testing.
Key skills & knowledge:
- Capacity to communicate both orally and in writing
- Pay close attention to the wants and desires of the consumer; show empathy.
- Make clear the needs of the client; check to see whether they comprehend the requirements or the issue.
- Verify that the consumer understands the solution, and provide further instruction if necessary.
- the capacity to learn, together with excellent problem-solving abilities.
- Prove your ability to probe and solve problems.
- Capable of managing intricate inquiries.
- Must be capable of handling client inquiries on their own.
How to Apply for Concentrix Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below